Cancellation & Refund Policy

This policy explains when rental reservations with Rochester Mobility Rentals LLC can be cancelled, when refunds apply, and how they are paid.

1. Cancelling a reservation

• Cancellations made 48 hours or more before the scheduled rental start receive a 100% refund.
• Cancellations made 24–48 hours before the rental start receive a 50% refund.
• Cancellations made less than 24 hours before the rental start — or failure to pick up or accept delivery — are non-refundable.

2. If we cannot provide your rental

If the reserved equipment cannot be provided due to a mechanical issue and no replacement is available, you will receive a full refund — or a prorated refund for the unused rental period if the issue arises during your rental.

3. Early returns and unused time

No refunds are issued for early returns or unused rental time.

4. Termination for agreement violations

No refunds are issued if the rental is terminated because the renter violated the rental agreement or operated the equipment in an unsafe or prohibited manner.

5. How refunds are paid

Refunds go to the original method of payment and typically appear within 5–10 business days, depending on your bank or card network. Cancellations made online through your reservation page are refunded automatically at the applicable rate above.

6. Contact for cancellations and refunds

Rochester Mobility Rentals

Email: rentals@rochestermobilityrentals.com

Phone: (507) 244-6114

7. Consumer rights

This policy is in addition to — and does not limit — your rights under Federal Trade Commission Act, state consumer-protection statutes.